1. Overview

Matex Wear complies with the Protection of Personal Information Act (POPIA) and respects your privacy.

  1. Information We Collect

We collect information when you:

  • Place an order
  • Register an account
  • Subscribe to newsletters
  • Contact customer support Collected information includes:
  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing details
  • IP address
  • Order history
  1. Purpose of Data Collection

We use personal information to:

  • Process transactions
  • Deliver products
  • Provide customer support
  • Improve website functionality
  • Prevent fraud
  • Conduct marketing campaigns (with consent)
  1. Data Protection Measures

We implement:

  • Secure SSL encryption
  • Secure payment processing
  • Restricted access to sensitive data
  • Regular system monitoring We do not store full card details.
  1. Third-Party Sharing

We may share limited data with:

  • Courier companies used for delivery (including The Courier Guy, Fastway Couriers, Aramex and similar national courier partners)
  • Payment processors
  • IT service providers

Information is shared strictly for order fulfillment and operational purposes.

  1. Customer Rights

You may:

  • Request access to your data
  • Request correction
  • Request deletion
  • Withdraw marketing consent

All requests must be sent to sales@matexwear.co.za.