CONTACT US

We’d love to hear from you.

Customer-Focused Support

Whether you have a question about sizing, orders, delivery, returns, or product details, our team is here to help. At Matex Wear, customer satisfaction is our priority, and we’re committed to providing friendly and reliable support.

FAQs

FREQUENTLY ASKED QUESTIONS

Do you deliver nationwide?

Yes, we deliver across South Africa using reliable courier services.

How long does delivery take?

2–5 business days nationwide.

Do you offer international shipping?

Yes, shipping times vary by country.

Do you offer refunds?

Yes, within 7 days under our Return Policy.

How will I know my order is confirmed?

Once your order is successfully placed, you will receive a confirmation email with your order details.

How do I track my order?

Tracking details are sent after dispatch.

What payment methods do you accept?

Secure electronic payments via approved providers.

Can I cancel my order after placing it?

Orders can only be canceled before they are dispatched. Please contact us as soon as possible if you need assistance.

Can I change my delivery address after placing an order?

Address changes are only possible before dispatch. Contact us immediately if you need to update your details.

Can I collect in-store?

Yes, during operating hours.

NEED HELP?

CONTACT US FOR ANY QUESTIONS