1. Return Period

Returns are accepted within 7 days of receiving your order.

  1. Return Conditions

Items must:

  • Be unworn
  • Be unused
  • Be in original packaging
  • Have no visible damage
  1. Exchanges

We offer exchanges for size changes subject to stock availability. If the requested size is unavailable, we may offer:

  • Store credit
  • Refund
  1. Non-Returnable Items
    • Clearance items
    • Promotional items
    • Items marked “Final Sale”
    • Used or damaged products
  2. Refund Process

Refunds are processed after inspection.

Refund timeframe: 5–10 business days depending on payment method.

Original shipping fees are non-refundable unless the error was on our side.

  1. Defective or Incorrect Items

You must notify us within 48 hours of receiving the item with clear photographic evidence.

BILLING TERMS & CHARGEBACK POLICY

  1. Payment Requirements

Full payment is required before dispatch.

Orders will not be shipped without payment confirmation.

  1. Fraud Prevention

Matex Wear reserves the right to:

  • Verify customer identity
  • Request additional documentation
  • Cancel suspicious transactions
  1. Chargebacks

Customers agree not to initiate unjustified chargebacks. In the event of a chargeback:

  • We will submit proof of delivery and communication records
  • Fraudulent disputes may result in account suspension
  • Legal recovery action may be pursued